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Problem 1

 I think my telephone has a type of malicious software that makes me believe that my cell has a virus. Sometimes, it will fool me into believing that my security measures are old. In turn, they offer new updates for my security settings. So I do not know what to do… 

firts you have to know that:

Fake virus warnings are the common tactic used by scammers to trick you, and if you're not cautious, they might get real malware to your device.

If you have received a warning from Google stating that your phone is infected with viruses, it is important to take immediate action to protect your device and your personal information.

The most common types of mobile viruses targeting Androids are adware, ransomware, spyware, trojan horses, and worms. The term “virus” is now widely used to describe almost any kind of security risk, but it is a specific form of malware. 

These harmful programs are designed to gain access to your Android phone, retrieve personal information, increase your data usage and damage the device. Some are even designed to trick you into providing all of that information yourself.

Here you have some links that can help you:

https://veepn.com/blog/fake-virus-warning-popup/#:~:text=Fake%20virus%20warnings%20are%20the,that%20appear%20on%20their%20screen.

https://www.mcafee.com/learn/how-to-remove-malware-from-android/ 

 Here are some tips you can take to solve this issue:

 1. Clear your cache and downloads: Open the Settings on your phone, go to Apps & notifications, and select Chrome. In the Storage & cache menu, clear your cache and storage 

 2. Restart your phone in safe mode: Press and hold the power button, then choose the option to restart your phone in safe mode. You'll see "Safe Mode" in the corner of your screen after your phone reboots 

 3. Find and remove malicious apps: Open Settings and tap Apps & notifications. Then tap See all apps and select Installed apps in the drop-down menu. Review your installed apps and uninstall any that are suspicious or unfamiliar. Afterward, restart your phone 

 4. Activate Google Play Protect: Open the Play Store app, tap your icon or avatar in the top right, and activate Play Protect in the menu. Play Protect monitors apps for unusual behavior that may indicate the presence of malware

 5. Install anti-malware software: Installing an antivirus app is an effective way to automatically clean your phone of viruses and malware. Consider installing a reputable antivirus app, such as AVG AntiVirus for Android, to keep your device protected in real-time.

 

 

Problem 2

 My mobile phone is asking me to install my operating system update but I do not feel like to do so… Do you think it is really important to update it, why?    

First you have to know that:  

Operating system updates provide fixes to possible bugs and security holes, along with cleaning up outdated software that may slow down your device. Ensure that your computer, mobile phone, or tablet is using the latest version of its OS to protect your devices and data from cybersecurity issues.

By installing the latest updates, you can reduce the risk of cyberattacks and protect your personal and business information. Enhanced device performance OS updates are not only about security but also about enhancing the functionality and usability of your device.

How do I know if a software update is safe?

Real software updates should not require you to click on ads or provide personal information in pop-up windows. If you encounter a pop-up that asks for your credentials or personal information, it's likely a scam. If you receive an email claiming to provide software updates, check the sender's email address carefully

-here you have some links that can help you:

https://us.norton.com/blog/how-to/the-importance-of-general-software-updates-and-patches 

https://www.datek.co.uk/blog/software-update

https://invisionkc.com/how-to-tell-if-a-software-update-is-legit/ 

-here you have some good tips to solve your problem:

1 Make sure your operating system is safe, in the case that isnt safe, go to the phone shop and ask for help, o you can uninstall the system.

2 If the operating system is not a virus update them becuse is important.

3 If you dont want to update you can do it, but in the future your phone can have several problems like slow device, bugs... etc.

4 If you updated already the operating system and is not safe you need to ask for help because you can lose personal information.

5 If you decided to update but your operating system become unusable you have two options: upgrade to the latest version or buy a new device.